We're sorry to see you go. At Matri Zone, we respect your right to control your personal data. If you wish to delete your account and associated data, please follow the process outlined below.
How to Request Account Deletion
To request deletion of your Matri Zone account, please send an email to:
Email: hello@matrizone.lk
Subject: Account Deletion Request
Please include the following information in your email:
- Your registered email address or phone number
- Your full name as it appears on your Matri Zone profile
- Confirmation that you want to permanently delete your account
What Gets Deleted
When you delete your account, the following information will be permanently removed:
- Your profile information (name, photos, personal details)
- Your contact information (email, phone number)
- Your preferences and match criteria
- Your conversations and messages with other members
- Your interests sent and received
- Your premium membership details
- Your horoscope and Kundali information
Data Retention
While most of your data is deleted immediately, some information may be retained for the following purposes:
- Legal Compliance: Transaction records and payment information may be retained for up to 7 years to comply with tax and financial regulations in Sri Lanka
- Fraud Prevention: Information related to banned or suspended accounts may be retained to prevent misuse
- Backup Systems: Your data may remain in backup systems for up to 90 days before being permanently deleted
After the retention period, all data will be permanently and irreversibly deleted from our systems.
Processing Time
We will process your account deletion request within 7 business days. You will receive a confirmation email once your account has been successfully deleted.
Important Notes
- Account deletion is permanent and cannot be undone
- You will lose access to all premium features immediately
- Your profile will no longer be visible to other members
- You will not receive a refund for any unused premium membership time
- You can create a new account at any time, but your previous data will not be restored
Alternative Options
If you're not ready to delete your account permanently, consider these alternatives:
- Deactivate Your Profile: Hide your profile temporarily without deleting your data
- Adjust Privacy Settings: Control who can see your profile and contact you
- Pause Notifications: Stop receiving emails and push notifications
To explore these options, please contact our support team at hello@matrizone.lk
Need Help?
If you have any questions about the account deletion process or need assistance, please contact us:
Email: hello@matrizone.lk